Returns + Exchanges

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home (not gym class or spin class girl) and if you need to send them back, you have 28 days from the date you received your order to exchange or return.

You need to email us at hiya@planetnusa.com with your order number, full name and if you’re returning or exchanging. We’ll then be in touch with a digital return label. Once return or exchange is received, we will process your package.

Customers outside the EU are responsible for returning via an appropriate courier and responsible for taxes and duties.

Please make sure we easily can identify the package. Referring to your order number and full name is always a great idea :)

Please make sure your items are returned new, unused and with all PLANET NUSA garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please note that Mix, Match & Catch offers sold can only be refunded as a set. Of course you my exchange sizing on this in order to get just the right size <3

Please contact our customer care team by emailing: hiya@planetnusa.com if you have any further questions :)

 

Special promotions like Black Friday free items are as follows 2019: If items are returned on an order to decrease the total value to less than €100, then the free gym bag must also be returned. Exchanges are of course welcome ;)