RETURNS & EXCHANGES
Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home (not gym class or spin class girl) and if you need to send them back, you have 28 days from the date you received your order to exchange or return.
You need to email us at hiya@planetnusa.com with your order number, full name and if you’re returning or exchanging. We’ll then be in touch with a digital return label. Once return or exchange is received, we will process your package.
Exchanging is always free (excluding the UK)! We include 1 free exchange. After that, it's on you.
DK returns:
We offer free returns if you have been offered free shipping.
INTL returns: We do not offer free returns. But we'd love to help you out with an easy way to send your package back to us. Email us as: hiya@planetnusa.com.
Customers in Copenhagen who want a quick exchange or return, may come by The Planet Nusa Flagship Store to return or exchange. Gammel Kongevej 136, 1850 Frederiksberg C.
Christmas 2022: We extend all refunds & exchanges until January 10th. No need to lift a finger. Happens automatically. Continue shopping for those you love <3
Planet Nusa
Gammel Kongevej 136,
1850 Frederiksberg
Opening hours:
Monday-Friday: 10-18
Saturday: 10-15
Customers from the UK will have to return and exchange all orders themselves via an appropriate courier.
Please make sure we easily can identify the package. Referring to your order number and full name is always a great idea :)
Please make sure your items are returned new & unused. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please note that Mix, Match & Catch offers sold can only be refunded as a set. Of course you my exchange sizing on this in order to get just the right size <3
Please note we will not offer free returns on SALE items during our 1 annual sale around International Women's Day. Returns are made and paid by the customer itself according to the local shipping rates.
Please contact our customer care team by emailing: hiya@planetnusa.com if you have any further questions :)
REFUNDS
Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home (not gym class or spin class girl) and if you need to send them back, you have 28 days from the date you received your order to exchange or return.
You need to email us at hiya@planetnusa.com with your order number, full name and if you’re returning or exchanging. We’ll then be in touch with a digital return label. Once return or exchange is received, we will process your package.
Customers outside the EU are responsible for returning via an appropriate courier and responsible for taxes and duties.
Please make sure we easily can identify the package. Referring to your order number and full name is always a great idea :)
Please make sure your items are returned new, unused and with all PLANET NUSA garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please contact our customer care team by emailing: hiya@planetnusa.com if you have any further questions :)