Refunds + Exchanges

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home (not gym class or spin class girl) and if you need to send them back, you have 28 days from the date you received your order to exchange or return.

You need to email us at hiya@planetnusa.com with your order number, full name and if you’re returning or exchanging. We’ll then be in touch with a digital return label. Once return or exchange is received, we will process your package.

Exchanging is always free (excluding the UK)! We include 1 free exchange. After that, it's on you. 

DK returns: We offer free returns if you have been offered free shipping. 

INTL returns: We do not offer free returns. But we'd love to help you out with an easy way to send your package back to us. Email us as: hiya@planetnusa.com.

Customers in Copenhagen who want a quick exchange or return, may contact us and come by Planet Nusa HQ to return or exchange. 

Planet Nusa 

Sankt Peders Stræde 28c, st

1453 København K

Opening hours:

Monday-Friday: 10-18

Saturday: 11-14

Customers from the UK will have to return and exchange all orders themselves via an appropriate courier.

Please make sure we easily can identify the package. Referring to your order number and full name is always a great idea :)

Please make sure your items are returned new & unused. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please note that Mix, Match & Catch offers sold can only be refunded as a set. Of course you my exchange sizing on this in order to get just the right size <3

Please note we will not offer free returns on SALE items during our 1 annual sale around International Women's Day. Returns are made and paid by the customer itself according to the local shipping rates.

Please contact our customer care team by emailing: hiya@planetnusa.com if you have any further questions :)