For International Customers
Returning Something? Here’s What to Know
We’ve made returning an order simple, but before sending anything back, please read these 6 quick steps carefully:
1. Start with the return form
Head to our online return portal & fill out the form before sending anything back.
If you placed your order before May 28, use the first option. Otherwise, use the second.
2. Include your order info
Pop a copy of your picking list or order confirmation inside the return package so we can easily match it up.
3. Keep it clean & new
Make sure your items are unworn, unused & returned in the original packaging—just as you received them.
4. Free returns?
The price of the return will be deducted from your refund, if you are not eligible for a free return.
5. Return within 30 days
You’ve got 30 days from the day you receive your order to return it. We recommend using a trackable shipping service—just to be safe!
6. When will I get my refund?
Once we receive your package, your refund will be processed to the original payment method (or gift card, if used) within 5–9 business days. Heads up: local bank processing times may vary. During busy periods, it might take a little longer.
Exchanges
We’re not offering direct exchanges at the moment. If you need a different size or item, simply:
• Place a new order for the item you want
• Return the original item via our return portal
Once we receive your return, we’ll refund the original amount.
Still got questions?
Reach out to us at hiya@planetnusa.com — we’re happy to help 💌