Planet Nusa ApS ("Planet Nusa", "we", "us", or "our") is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, share, store and protect your personal data when you visit our website, purchase our products, create a customer account, subscribe to our newsletters or SMS marketing, attend our events, participate in campaigns, interact with our community or otherwise engage with Planet Nusa.

We process your personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation ("GDPR") and applicable Danish legislation.

By using our website, you acknowledge that your personal data may be processed as described in this Privacy Policy.

Planet Nusa ApS is the data controller for the processing of your personal data described in this Privacy Policy, unless otherwise stated.

Planet Nusa ApS

CVR No.: 40088008

Address: Tomsgårdsvej 28, st., 2400 København NV , Denmark

Email: hiya@planetnusa.com

Website: www.planetnusa.com

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details above.

The personal data we collect depends on how you interact with us.

Identity and Contact Information

We may collect:

Name

Email address

Telephone number

Billing address

Shipping address

Country

Language preferences

Customer Account Information

If you create a Planet Nusa customer account, we may collect:

Login credentials

Account preferences

Saved addresses

Wishlist information

Purchase history

Customer account activity

Order Information

When you purchase products from us, we collect information necessary to fulfil your order, including:

Ordered products

Order value

Payment status

Delivery information

Returns

Exchanges

Refunds

Payment Information

Payments are processed through our payment providers.

Planet Nusa does not store your complete payment card information.

Payment providers may process payment information in accordance with their own privacy policies.

Device and Website Usage Information

When you visit our website, we may automatically collect:

IP address

Browser type

Device type

Operating system

Cookie identifiers

Session identifiers

Website interactions

Referring URLs

Pages visited

Time spent on pages

Purchase events

Conversion events

Marketing Information

If you subscribe to our marketing communications, we may collect:

Email address

Telephone number

Marketing preferences

Newsletter interactions

SMS interactions

Campaign engagement

Product interests

Purchase behaviour

Customer Support Information

If you contact us, we may collect:

Your correspondence

Email communications

Order references

Customer service history

Product Reviews and Community Content

If you leave a review or participate in community activities, we may process:

Review content

Ratings

Images

Videos

User-generated content

Social media content you choose to share with us

Information relating to competitions, campaigns or events

Size Recommendation and Fit Information

When you use our size recommendation service, we may process information including:

Height

Weight

Age

Gender

Body measurements

Size preferences

Purchase behaviour related to sizing

Return behaviour related to sizing

Product interactions related to fit

This information is used to generate personalised size recommendations, improve fit accuracy, reduce returns, improve our products and customer experience, and generate aggregated sizing insights and fit analytics.

Below you can read why we process your personal data, the legal basis for doing so and how long we normally retain your information.

A. To process your orders

We process your personal data in order to:

Process purchases

Handle payments

Deliver your orders

Process returns and exchanges

Send order confirmations

Provide shipping updates

Legal basis

GDPR Article 6(1)(b)
Performance of a contract.

Retention period

Accounting and order information is normally retained for up to five years in accordance with applicable accounting legislation.

B. To manage your customer account

If you create a customer account, we process your personal data in order to:

Authenticate your account

Remember your preferences

Display your order history

Provide account functionality

Legal basis

GDPR Article 6(1)(b)
Performance of a contract.

Retention period

Until your account is deleted or has remained inactive for an extended period, unless longer retention is required by law.

C. Customer service

When you contact us, we process your information in order to:

Respond to enquiries

Resolve complaints

Assist with purchases

Handle returns and exchanges

Improve customer service

We currently provide customer support primarily via email.

Legal basis

GDPR Article 6(1)(b)
Performance of a contract where your enquiry relates to an order.

GDPR Article 6(1)(f)
Our legitimate interest in providing customer support and improving our services.

Retention period

Customer service correspondence is retained only for as long as necessary to manage your enquiry and document our customer relationship.

D. Marketing communications

If you have subscribed to receive marketing communications, we may send you:

Newsletters

SMS marketing

Product recommendations

Back-in-stock notifications

Browse abandonment reminders

Cart abandonment reminders

Invitations to campaigns, events and community activities

You may withdraw your consent at any time by clicking the unsubscribe link included in our emails or SMS messages, updating your marketing preferences where available, or by contacting us at hello@planetnusa.com.

Legal basis

GDPR Article 6(1)(a)
Consent.

Retention period

Until you withdraw your consent or we determine that your consent is no longer valid.

E. Analytics, personalisation and business improvement

We analyse how customers use our website in order to:

Improve website performance

Improve user experience

Measure marketing effectiveness

Personalise product recommendations

Analyse customer journeys

Improve product development

Improve sizing and fit

Improve merchandising decisions

Better understand customer behaviour

Where possible, analytics are carried out using aggregated or pseudonymised information.

Legal basis

GDPR Article 6(1)(a)
Consent where cookies or similar technologies require consent.

GDPR Article 6(1)(f)
Legitimate interests in improving our products, services and customer experience where consent is not required.

Retention period

Analytics data is retained only for as long as necessary for the relevant analytical purpose and in accordance with our cookie settings and applicable legal requirements.

F. Fraud prevention and security

We process personal data in order to:

Detect fraudulent transactions

Prevent abuse

Protect our customers

Protect our website

Comply with legal obligations

Legal basis

GDPR Article 6(1)(c)
Compliance with legal obligations.

GDPR Article 6(1)(f)
Legitimate interests in protecting Planet Nusa and our customers.

Retention period

As long as reasonably necessary to investigate security incidents or comply with applicable legal obligations.

We use cookies, pixels, server-side tracking technologies and similar technologies to ensure that our website functions properly, to improve your shopping experience, analyse website performance and measure the effectiveness of our marketing activities.

Depending on your consent preferences, we may use these technologies to:

Operate and secure our website

Remember your preferences

Analyse website traffic and customer journeys

Measure campaign performance

Personalise content and product recommendations

Deliver relevant advertising across digital channels

We use technologies provided by, among others:

Website & Commerce

Shopify

Consent Management

Cookiebot

Analytics & Measurement

Google Analytics 4

Google Ads

Elevar

Billy Grace

Advertising Platforms

Meta

TikTok

Google Ads

impact.com (affiliate marketing)

Personalisation & Merchandising

Rebuy

Depict

Size Recommendations & Fit Analytics

Faslet

Server-side tracking is implemented through Elevar. Server-side tracking enables us to improve the quality of analytics and conversion measurement while reducing data loss caused by browser restrictions. Where required by law, server-side tracking only takes place based on the consent choices you have provided through our cookie banner.

For an always up-to-date overview of the cookies currently used on our website, including their purpose, provider and retention period, please refer to our Cookiebot Cookie Declaration.

You can change or withdraw your cookie consent at any time through the cookie settings available on our website.

We only share personal data where necessary to operate our business, fulfil your orders, provide customer support, improve our services or comply with legal obligations.

We carefully select our partners and require them to process personal data in accordance with applicable data protection legislation.

E-commerce Platform

Shopify

We use Shopify as our ecommerce platform to operate our online store, process orders and manage customer accounts.

Data shared may include:

Contact information

Order information

Customer account information

Device information

International Orders

Global-e

For customers purchasing through our international checkout, Global-e facilitates international sales, including checkout, payment processing, duties, taxes, shipping and returns.

Depending on the specific transaction, Global-e may act as an independent data controller for certain processing activities relating to international purchases.

We encourage customers purchasing through Global-e to review Global-e's own Privacy Policy.

Marketing & Customer Communications

Klaviyo

We use Klaviyo to send newsletters, SMS marketing, transactional communications and personalised customer communications.

Data processed may include:

Name

Email address

Telephone number

Purchase history

Marketing preferences

Campaign engagement

Analytics & Advertising

We use the following providers to understand website performance, measure campaign effectiveness and improve our marketing activities:

Google

Meta

TikTok

Elevar

Depending on your consent preferences, these providers may process:

Online identifiers

Cookie identifiers

Device information

Website behaviour

Purchase events

Conversion events

Advertising interactions

Product Personalisation

Rebuy

We use Rebuy to personalise your shopping experience and recommend products based on browsing behaviour, purchase history and customer preferences.

Search & Merchandising

Depict

Depict helps improve product discovery, search functionality and merchandising by analysing how visitors interact with products on our website.

Size Recommendations & Fit Analytics

Faslet

We use Faslet to provide personalised size recommendations and generate insights into product fit and sizing performance.

When you use the size recommendation tool, information such as body measurements, sizing preferences, purchase behaviour and return behaviour may be processed.

This information helps us:

Recommend the most appropriate size

Improve fit accuracy

Reduce returns

Improve product development

Improve merchandising decisions

Better understand sizing trends

Where possible, analytics are generated using aggregated or pseudonymised data.

Faslet acts as a data processor on behalf of Planet Nusa and processes personal data only in accordance with our instructions.

Customer Reviews

We use trusted review providers to collect and display customer reviews.

These include:

Judge.me

Trustpilot

If you choose to leave a review, these providers may process information such as your name, review content, rating, images and purchase verification.

Please note that these providers may also process certain personal data in accordance with their own privacy policies.

User Generated Content

Cevoid

If you choose to share photos, videos or other user-generated content with Planet Nusa, Cevoid may process this information in order to display and manage community content across our digital channels.

Customer Support

Wilmo

We use Wilmo to manage customer enquiries and provide customer support.

Information processed may include:

Contact information

Order information

Customer correspondence

Payments

Depending on your selected payment method, payments are processed by:

Stripe

MobilePay

Global-e (international orders)

Planet Nusa does not store complete payment card information.

Payment providers process payment information in accordance with their own privacy policies.

Shipping & Returns

To deliver your orders and manage returns, we work with logistics partners including:

Webshipper

GLS

DAO

Bring

DHL

ReturnGO

The information shared is limited to what is necessary to complete delivery, manage returns or provide shipping updates.

Some of our service providers process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place in accordance with the GDPR.

These safeguards may include:

Standard Contractual Clauses approved by the European Commission;

Adequacy Decisions adopted by the European Commission;

Other legally recognised transfer mechanisms.

You may contact us if you would like more information about the safeguards applicable to specific transfers.

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes and enforce our agreements.

The retention period depends on the type of information and the purpose for which it was collected.

Purpose

Typical Retention Period

Orders and accounting records: Up to 5 years in accordance with applicable accounting legislation

Customer account: Until the account is deleted or has remained inactive for an extended period

Customer service enquiries: As long as necessary to handle the enquiry and document our customer relationship

Marketing consent: Until consent is withdrawn or no longer considered valid

Website analytics: According to our cookie settings and the retention periods configured in our analytics platforms

Product reviews: As long as the review remains published, unless deletion is requested

Size recommendation data: As long as necessary to provide sizing services, improve fit accuracy and generate sizing insights, subject to applicable legal requirements

Security and fraud prevention: As long as reasonably necessary to investigate incidents or comply with legal obligations

Where possible, we anonymise or aggregate information once it is no longer necessary to identify individual customers.

Under applicable data protection legislation, including the GDPR, you have a number of rights regarding our processing of your personal data.

Depending on the circumstances, you may have the right to:

Access

You have the right to request information about the personal data we process about you and to receive a copy of that information.

Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.

Erasure

In certain circumstances, you may request that we delete your personal data where we no longer have a legal basis for processing it.

Please note that we may be required to retain certain information in order to comply with legal obligations, including accounting and tax legislation.

Restriction of Processing

In certain situations, you may request that we temporarily restrict our processing of your personal data.

Data Portability

Where processing is based on your consent or the performance of a contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine-readable format or ask us to transfer it to another controller where technically feasible.

Object to Processing

Where we process your personal data based on our legitimate interests, you have the right to object to such processing if you believe your interests or fundamental rights outweigh our legitimate interests.

You also have the right to object at any time to the processing of your personal data for direct marketing purposes.

Withdraw Consent

Where our processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before the consent was withdrawn.

You can withdraw your consent by:

Clicking the unsubscribe link in our emails;

Following the unsubscribe instructions included in our SMS communications;

Updating your cookie preferences through our Cookiebot consent banner; or

Contacting us at hiya@planetnusa.com.

To exercise any of your rights, please contact us using the contact details set out below.

We may request additional information to verify your identity before responding to your request.

Our website and products are intended for a general audience and are not directed at children under the age of 16.

We do not knowingly collect personal data directly from children under the age of 16 without appropriate parental consent where required by law.

If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to investigate and, where appropriate, delete the information.

We may update this Privacy Policy from time to time to reflect changes to our business, our services, our technology, applicable legislation or regulatory guidance.

If we make material changes, we will update the "Last updated" date at the top of this Privacy Policy and, where required by law, notify you through appropriate means.

We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.

If you have any questions about this Privacy Policy or how we process your personal data, please contact us.

Planet Nusa ApS

CVR No.: 40088008

Address: Tomsgårdsvej 28, st., 2400 København NV , Denmark

Email: hiya@planetnusa.com

Website: www.planetnusa.com

If you are unhappy with how we process your personal data, we encourage you to contact us first so that we have the opportunity to address your concerns.

Planet Nusa ApS

CVR No.: 40088008

Address: Tomsgårdsvej 28, st., 2400 København NV , Denmark

Email: hiya@planetnusa.com

Website: www.planetnusa.com

You also have the right to lodge a complaint with the competent data protection authority.

If you are located in Denmark, you may lodge a complaint with:

Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
Denmark

Website: https://www.datatilsynet.dk

If you are located in another country, you may contact your local supervisory authority.

1. POP-UP TEXT

We use cookies (including third-party cookies) to make the website function, to facilitate its use, for marketing purposes, including targeted marketing andtraffic measurement. By using the website, you accept the use of cookies.

Read [here]if you want to learn more about our cookies and how to delete them.

2. COOKIE POLICY

Contact details

Planetnusa.com may be contacted via the following details:

Planet Nusa ApS

Civil reg. no.: 40088008

Tomsgårdsvej 28, st.

2400 København NV

Denmark

Mail: hiya@planetnusa.com

What are Cookies?

Cookies are text files containing an identifier (a string of letters and numbers) that are stored on your computer, mobile phone or other device, e.g. for the purpose of recognizing it, remembering settings, making statistics and targeting advertisements.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Why use Cookies?

Cookies are used on our site for the following purposes by collecting information on the number of users of the site and the traffic on the site.

1. To make the website function

2. To facilitate the use of the website

3. For marketing purposes, including targeted marketing

4. For traffic measurement

This enables us to adapt content and advertisements accordingly and generate statistics of site visits.

You can always opt out of cookies, see below.

How to delete and avoid Cookies

As a user, you can decide whether to accept or delete all Cookies, or to control Cookies individually for each website. You can also block the use of Cookies completely. You can make individual settings in your browser settings. Please note that, if you delete Cookies, your access to the site may be somewhat limited, or the functionalities of the site may be less usable.

How to block and delete Cookies:

Guidance on how to delete Cookies on Microsoft Internet Explorer

Guidance on how to delete Cookies on Mozilla Firefox

Guidance on how to delete Cookies on Google Chrome

Guidance on how to delete Cookies on Opera

Guidance on how to delete Cookies on Safari

Guidance on how to delete flash cookies (all browsers).

WHICH COOKIES ARE USED ON THE SITE?

The cookie policy is updates once every 6 months.

Essentials (1)

Essential cookies that makes the sites function by activating basic functions, like site-navigation and access to secure areas. The sites cannot function properly without these cookies.

Name

Provider

Purpose

Expiration

Crumb

Squarespace.com

Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

Session

Statistical (2)
Statistical cookies assists the websites owners with understanding how visitors interact with the website, by collecting and reporting information.

Name

Provider

Purpose

Expiration

ss_cvisit

Squarespace.com

Identifies unique visitors and tracks a visitor’s sessions on a site

30 minuttes

ss_cvt

Squarespace.com

Identifies unique visitors and tracks a visitor’s sessions on a site

30 minuttes

Marketing (5)
Marketing cookies are used to track the visitor across different sites. The intent is to show adds, that are relevant and engaging for the individual user and thus more valuable for the provider and third-party advertisers.

Name

Provider

Purpose

Expiration

ss_cpvisit

Squarespace.com

Identifies unique visitors and tracks a visitor’s sessions on a site

2 years

ss_cid

Squarespace.com

Identifies unique visitors and tracks a visitor’s sessions on a site

2 years

ss_cvr

Squarespace.com

Identifies unique visitors and tracks a visitor’s sessions on a site

2 years

Your consent applies to the following domains: www.planetnusa.com

Datatilsynet

Borgergade 28, 5

1300 København K

E-mail: dt@datatilsynet.dk

Tel.: +45 33193200

Website: www.datatilsynet.dk