Help + FAQ

When is my order shipped?
Your order is shipped once we process your order. We usually process your order within a short period of time after the order is received. You’ll then receive a separate email with shipping instructions. Then you might as well just take a seat and wait for Postman Pat!

Can I pick up my order in Copenhagen?

Yes - choose Local Pick Up & your order will be ready once you receive an email. It will have all the information you'll need 💕

How do I return or exchange an order?

Email us at hiya@planetnusa.com. Include your order number & name and send ua a short email with what you'd like to exchange or return. 

Exchanging is always free (excluding the UK). We include 1 free exchange. After that, it's on you :)

Are returns free? 

DK orders: Yes - if you have received free shipping. 

INTL orders: Sadly no... We can't cover costs for returns. But we'd love to help you out with an easy way to send your package back to us. Email us as: hiya@planetnusa.com

Where is it made?
We’ve worked really hard finding amazing and skilled people to work alongside us. We found those in Italy & other places in Europe. We’re using as many recycled/organic materials as possible in our production. Hopefully this comes across in the good times our gym gear will bring you!

Will I get billed for customs?
We ship from Copenhagen - so no need to worry if it's going somewhere within Europe. 

Intl: You may be liable to pay taxes & duties on your international packages. 

Intl. Shipping?
We ship to most destinations. Here are the minimum order sizes to receive free shipping: 

DK: 480 DKK

US + CA: 200 USD // 247 CAD

Europe: 160 EUR

NO + CH: 1700 NOK // 174 EUR

NZ + AU: 270 NZD // 282 AUD

Rest of the world: 200 USD

Caring for my new product?
All our products come with care instructions. Usually they are all easy to wash – We’re talking the standard 30C wash on most of our products.

Feel free to contact us – if you’re confused. Or ask your mum :)

Out of a size?
We try to have all sizes available – but our factories are busy and so they’re trying their hardest to keep up with demand 😊 Sign up to the item and size you're looking for and we'll send you an email when it's restocked 💕