WHEN IS MY ORDER SHIPPED?
We aim to ship out all orders placed before 14.00 Mon-Friday. You’ll then receive a separate email with shipping instructions. Then you might as well just take a seat and wait for Postman Pat!
Shipping usually takes around:
1-2 days within Denmark
2-4 days for the rest of the planet 🌍
CAN I PICK UP MY ORDER IN YOUR FLAGSHIP STORE?
Yes - choose Local Pick Up when checking out & your order will be ready to pick up the next day, if placed before 14.00 Mon-Friday.
Our friendly staff in store will let you know, once it's ready to be picked up at our store location 💕
HOW DO I RETURN OR EXCHANGE AN ORDER?
Email us at hiya@planetnusa.com. Include your order number & name and send us a short email with what you'd like to exchange or return.
We'll then be able to assist you in the best way possible 🌈
WHAT'S THE DIFFERENCE BETWEEN T1 & T2?
T1
High waisted - Ideal for running - Drawstrings & Iphone pocket - Muscle compression - Normal length
T2
Super high waisted - No drawstrings - No Iphone-pocket - Extra length
INTL. SHIPPING?
We ship to most destinations.
Here are the minimum order sizes to receive free shipping:
DK: 480 DKK
US: 58 USD
CA: 79 CAD
EUROPE: 95 EUR
NO660: NOK
CH: 95 EUR
NZ: 93 NZD
AU: 85 AUD
Rest of the world: 200 USD
WHERE IS IT MADE?
We’ve worked really hard finding amazing and skilled people to work alongside us.
We’re using as many recycled & organic materials as possible in our production. Hopefully this comes across in the good times our gym gear will bring you! ♻️
If you want to know more? ❤️ Feel free to contact us: hiya@planetnusa.com
WILL I GET BILLED FOR CUSTOMS?
We ship from Copenhagen - so no need to worry if it's going somewhere within Europe.
Norway: You can safely shop with us. All duties & taxes are included.
US: All orders below 800 USD slide on right through customs. Orders above 800 USD, you will be responsible for taxes & duties.
INTL: You may be liable to pay taxes & duties on your international packages.
Chat with us on the website if you still have any questions or email us at hiya@planetnusa.com
CARING FOR MY NEW PRODUCT?
All our products come with care instructions. Usually they are all easy to wash.
We’re talking the standard 30C wash on most of our products.
Feel free to contact us – if you’re confused. Or ask your mum :)
OUT OF A SIZE?
We try to have all sizes available – but our factories are busy and so they’re trying their hardest to keep up with demand 😊 Sign up to the item and size you're looking for and we'll send you an email when it's restocked 💕
Or keep up to date by clicking on our RELEASES page where we also announce most things.