Changed your mind? No worries—we’ve made returns simpler than ever. If you’re based in Denmark, you can now use our return portal to register your return or exchange.

Prefer an in-person experience? You’re always welcome to return or exchange your items in any of our physical stores as well.

Please note that an exchange request is not a reservation or guarantee that the desired size will be available when your exchange is processed, as stock availability may change.

All you need is your order number & email. From there, you’ll be able to:

• Select the items from your order you want to return or exchange

• Choose a new size (if it’s in stock)

• Exchange for a gift card (we’ll add 10% extra if you choose this option instead of a refund)

• Or simply request a refund (Shipping cost DKK 50)

Once completed, you’ll receive a 9-digit code—The 9-digit return code must be written in a visible spot on the package so that DAO can identify the shipment. Just bring it to your local DAO shop to send the parcel back. No printer needed!

Return Costs

The return shipping cost will be deducted from your refund:

DKK 50

Return Conditions

You have 30 days from the day you receive your order to return it. Returned items must be new, unused & in original packaging. Please reuse the packaging if possible, & make sure we can identify the parcel by including your order number & full name. Returns are processed within 9–14 business days after we receive your parcel.

Still have questions?

Reach out to our team at hiya@planetnusa.com 💌