Returning an item couldn’t be easier!

You have 30 days from when you receive your order until you return your order. We strongly recommend that you get a proof of postage!

Please make sure we easily can identify the package. Referring to your order number and full name is always a great idea.

The items returned should off course be in the same state as when you received them; new, unused and in their original packaging. If the return does not meet our above policy,
it will not be accepted and it will in stead be sent back to you.

Please contact our customer care team by e-mailing: hiya@planetnusa.com if you have any further questions.

DK returns:

We offer free returns on all orders above 595 DKK.

All you need to do is to e-mail us at hiya@planetnusa.com with your order number and full name. We’ll then be in touch with a prepaid return label.

Once the return is received at our warehouse, we will process your refund.

INTL returns:

We do not offer free returns. All returns outside of Denmark, including shipping costs (taxes and duties) and arrangements, is the customer’s responsibility.

All though we may not know it all – feel free to contact us for advice at hiya@planetnusa.com

Exchanges:

If you wish to exchange a product, then please contact our customer service at hiya@planetnusa.com and include your order number alongside with which product you would like to exchange and to what.

Our customer service team will then reserve the item for you and provide you with a return label, so that you can ship the product back to us.
Then once we receive your return, we'll process your exchange as soon as possible.

Returns & Exchanges in store

We offer to handle both returns and exchanges on all orders bought online/offline in store.

So please come by our Planet Nusa Store at Gammel Kongevej 136, 1850 Frederiksberg, our Planet Nusa Store at Guldsmedgade 22A, 8000 Aarhus or at our Planet Nusa Store at Sankt Peders Stræde 30A, 1453 Copenhagen to return or exchange your item.