WHEN IS MY ORDER SHIPPED?
Your order is shipped once we process your order. We usually process your order within a short period of time after the order is received. You’ll then receive a separate email with shipping instructions. Then you might as well just take a seat and wait for Postman Pat!
Shipping usually takes around:
1-2 days within Denmark
2-4 days for the rest of the planet 🌍
CAN I PICK UP MY ORDER IN COPENHAGEN?
Yes - choose Local Pick Up & your order will be ready once you receive an email. It will have all the information you'll need 💕
HOW DO I RETURN OR EXCHANGE AN ORDER?
Email us at firstname.lastname@example.org. Include your order number & name and send ua a short email with what you'd like to exchange or return.
Exchanging is always free (excluding the UK).
We include 1 free exchange.
After that, it's on you 🌈
ARE RETURNS FREE?
DK Orders (excluding Greenland): Yes - if you have received free shipping :)
INTL orders: Sadly no... We can't cover costs for returns.
But we'd love to help you out with an easy way to send your package back to us.
Email us as: email@example.com
We ship to most destinations.
Here are the minimum order sizes to receive free shipping:
DK: 480 DKK
US + CA: 58 USD // 79 CAD
EUROPE: 95 EUR
NO + CH: 660 NOK // 95 EUR
NZ + AU: 93 NZD // 85 AUD
Rest of the world: 200 USD
WHERE IS IT MADE?
We’ve worked really hard finding amazing and skilled people to work alongside us.
We have found those all across Europe <3
We’re using as many recycled & organic materials as possible in our production. Hopefully this comes across in the good times our gym gear will bring you! ♻️
WILL I GET BILLED FOR CUSTOMS?
We ship from Copenhagen - so no need to worry if it's going somewhere within Europe.
Norway: You can safely shop with us. All duties & taxes are included
US: All orders below 800 USD slide on right through customs. Orders above 800 USD, you will be responsible for taxes & duties.
Intl: You may be liable to pay taxes & duties on your international packages.
Chat to us on the website if you still have any questions or email us if we're unavailable on the chat: firstname.lastname@example.org
CARING FOR MY NEW PRODUCT?
All our products come with care instructions. Usually they are all easy to wash.
We’re talking the standard 30C wash on most of our products.
Feel free to contact us – if you’re confused. Or ask your mum :)
OUT OF A SIZE?
We try to have all sizes available – but our factories are busy and so they’re trying their hardest to keep up with demand 😊 Sign up to the item and size you're looking for and we'll send you an email when it's restocked 💕
Or keep up to date by clicking on our RELEASES page where we also announce most things.